Our management company is called Advanced Community Services (or ACS). They are a great resource for us and are here to help with any questions or requests you may have. Our most effective communication tool is programmed in to the back end of our community’s website, and acts as a ticketing/tracking system to ensure that all requests and questions are taken care of and resolved as promptly as possible.
The best way to contact someone from the HOA or the management company is through the community website at Help.VillagesHOA.org. Once you’ve logged in, navigate to the “Action Items” page to create a post outlining your question.
Our management team is most effective when all requests come through the website because this allows us, the HOA, to provide oversight and ensure accountability from ACS. Emails are inefficient and difficult to track. With the Action Item system everything is time/date stamped, followed up on, and more importantly these are visible to our entire management team which allows for the most effective level of collaboration and communication by all.